FAQ Listing

Ρωτήστε τον ιατρό / φαρμακοποιό / διαβητολόγο σας για το μετρητή Accu-Chek Guide.

Το σύστημα Accu-Chek Guide χρησιμοποιεί τις ταινίες μέτρησης Accu-Chek Guide, οι οποίες έχουν ευρύτερη περιοχή τοποθέτησης αίματος και παρέχουν ακριβή αποτελέσματα με μόνο μία μικρή σταγόνα αίματος. Επιπλέον, οι ταινίες παρέχονται σε ένα φιαλίδιο SmartPack™ που αποτρέπει τη διαφυγή των ταινιών και βοηθά την έξυπνη αφαίρεση μίας μόνο ταινίας τη φορά. Ο μετρητής Accu-Chek Guide είναι συμβατός μόνο με τις ταινίες μέτρησης Accu-Chek Guide.

Το σύστημα Accu-Chek Guide χρησιμοποιεί μία νέα πλατφόρμα μέτρησης και επωφελείται από τις αυστηρές κατασκευαστικές απαιτήσεις της Roche ώστε να παρέχει αξιόπιστα, ακριβή αποτελέσματα μέτρησης. Στην πραγματικότητα, το σύστημα Accu-Chek Guide πληροί και υπερβαίνει το ISO 15197:20131,2 και προσφέρει ακρίβεια 10/10 για αξιόπιστα αποτελέσματα που μπορείτε να εμπιστευθείτε. 1 Σύμφωνα με το ISO 15197:2013, το 95% των αποτελεσμάτων πρέπει να βρίσκονται εντός ±10 mg/dL των αποτελεσμάτων αναφοράς σε συγκεντρώσεις γλυκόζης <100 mg/dL και εντός ±10% σε συγκεντρώσεις γλυκόζης ≥100 mg/dL. 2 New Generation Blood Glucose Monitoring System Exceeds International Accuracy Standards; Ronald L. Brazg, MD et al. Journal of Diabetes Science and Technology 2016, data on file.

Data on the Accu‑Chek Connect Online system is protected by significant safeguards and operating processes: Passwords. The Accu‑Chek Connect Online system requires strong passwords; users are advised to keep their passwords safe and to limit each account to a single person if possible. However, family members or caregivers who need access to information will need to use the same account and password as the PwD. Encryption. Encryption protects confidential data by making it unreadable to anyone except the intended user(s) when storing and transmitting data. Secured connections. Data transfers only occur via secured connections with trusted electronic medical record systems. Data Storage. Data is hosted in a secure and HIPAA compliant data center.  

If data from several Accu-Chek Blood glucose measurement systems of a patient are uploaded, they are visible in one view (they are summarized).

The usage of the 3-Day Profile is only possible in connection with the app function.

Any number.

Data transfer happens automatically once you are connected with your doctor.

The practice still has access to the shared data, but it can no longer see the new data. That is, the practice has continued to be the documentation.

Click on "Profile", "Share my Data" then on "+ Add" and enter the name of the office and confirm with "ok."

Browsers: Microsoft Internet Explorer 9 (Windows), Microsoft Edge, Firefox 16 (Windows), Chrome 23 (Windows), Safari 5.0 (Apple iOS) Operating Systems: Apple OS 10.8 and above, Microsoft Windows 7 (32 bit) and above, Microsoft Vista SP 2 (32 bit)

Basal rate, basal rate profile, bolus advisor settings, other settings, pump basal rates settings.

Under "Reports" / "Settings Report"

Yes, this is possible. Click on the button "Display Options" and select the desired data types.

Yes, it can be found at the top horizontal navigation bar as the question mark button.

The Accu‑Chek Connect device link software is a downloadable file from the web portal that enables users to upload Accu-Chek bG meters and insulin pumps to their Accu‑Chek Connect Online account. PwDs and HCPs transfer results from Accu-Chek devices to their PC/Mac via Accu-Chek SmartPix/ Accu-Chek Realtyme Cable /USB. The device link synchronizes the data with the Accu‑Chek Connect Online system. The device link is not required if Accu‑Chek Instant meter is used as the Accu-Chek Connect app transfers results wirelessly into the web portal.

Yes, depending on the blood glucose meter, data can be downloaded via Accu-Chek Smart Pix/Accu-Chek Realtyme-Cable/USB-Cable and then imported to into the online portal.

Yes, depending on the pump system, data can be downloaded via Accu-Chek Smart Pix/Accu-Chek Realtyme-Cable/USB-Cable and then imported to into the online portal.

No, the Accu‑Chek Bolus Advisor in the app will only incorporate the bG result into the bolus calculation if the bG result is transferred wirelessly from an Accu-Chek Instant /Guide meter. The PwD may obtain a carb bolus recommendation by entering a carbohydrate value, but the advice will only take into account the carbs entered.

In both cases, the settings should be maintained.

Yes, click on the Menu symbol on the upper left corner. You will see the "instructions" on the last row.

Yes, this is possible at "actually injected bolus insulin"

No, the bolus calculator has to be enabled through a code, which is on the Accu-Chek bolus calculator protocol sheet. You can get this code from our diabetologist.

Results can transfer from an Accu‑Chek Instant /Accu-Chek Guide meter into the app on both smartphones and tablets (up to 5 devices per meter). The app will synchronize data with the web portal without duplicating results. The mobile devices will not synchronize with each other but with the registered Accu‑Chek Connect Online account. Since mobile devices will not synchronize with each other, it is not recommended to use more than one mobile device if using the Accu‑Chek Bolus Advisor.

The meter and phone must be within 3 meters for the automatic data transfer to occur. If the distance between the devices exceeds 3 meters during bG test(s), any new meter data will synchronize with the app when the devices are within range.

The app will only support wireless data transfer from the Accu‑Chek Instant/ Accu-Chek Guide meters. PwDs can manually enter data into the app, allowing the app to be used as a manual “logbook” app with any meter; however, no bolus advice is available for manual entries.

Ναι, ο μετρητής Accu Chek Instant συνδέεται στο σύστημα Accu Chek Smart Pix χρησιμοποιώντας ένα τυπικό καλώδιο USB. Δεν υπάρχει ανάγκη για την χρήση πρόσθετης συσκευής σύνδεσης (dongle). Μετά τη σύνδεση με έναν υπολογιστή, ο χρήστης μπορεί να μεταφέρει δεδομένα, να ρυθμίσει την ώρα και την ημερομηνία του μετρητή και να ορίσει τα επιθυμητά εύρη.

Ναι, μπορείτε να χρησιμοποιήσετε υπολογιστές Mac για να αποκτήσετε πρόσβαση στο σύστημα Accu-Chek Connect Online.

Όχι, δεν υπάρχει δυνατότητα σύνδεσης του μετρητή μέσω WiFi ή NFC. Ωστόσο, ο μετρητής Accu-Chek Instant συνδέεται με την εφαρμογή Accu-Chek Connect στο smartphone του διαβητικού ατόμου μέσω BLE (Bluetooth Low Energy). Μπορεί να πραγματοποιηθεί μεταφορά δεδομένων ή αποστολή αναφορών μέσω πολλαπλών επιλογών σύνδεσης μέσω της εφαρμογής Accu-Chek Connect, συμπεριλαμβανομένου του ηλεκτρονικού ταχυδρομείου, των γραπτών μηνυμάτων και της αυτόματης μετάδοσης στο σύστημα Accu-Chek Connect Online.

Ο μετρητής Accu-Chek Instant χρησιμοποιεί την ασφάλεια σύνδεσης BLE Pass Key, την ίδια τεχνολογία που χρησιμοποιείται στο Accu-Chek Connect και στο μετρητή Accu-Chek Guide.

Η εφαρμογή λειτουργεί εκτός σύνδεσης, αλλά απαιτείται μια ενεργή σύνδεση στο διαδίκτυο για το συγχρονισμό των δεδομένων με το σύστημα Accu-Chek Connect Online. Η σύνδεση στο διαδίκτυο είναι απαραίτητη για την αποστολή δεδομένων και τη δημιουργία αντιγράφων ασφαλείας.

Ναι. Όταν δημιουργείτε έναν λογαριασμό Accu-Chek Connect Online, τα δεδομένα σας αποθηκεύονται σε αυτόν το λογαριασμό. Αν αλλάξετε κινητή συσκευή ή αν πρέπει να εγκαταστήσετε ξανά την εφαρμογή Accu-Chek Connect, συνδέετε το μετρητή με την εφαρμογή. Αφού συνδέσετε την εφαρμογή με το λογαριασμό Accu-Chek Connect Online, μπορείτε να αρχίσετε να παρακολουθείτε ξανά τα δεδομένα στο λογαριασμό σας. Συνιστάται η δημιουργία αντιγράφου ασφαλείας (Ρυθμίσεις> Δημιουργία αντιγράφων ασφαλείας) προτού αλλάξετε την κινητή σας συσκευή για να βεβαιωθείτε ότι τα δεδομένα έχουν αποθηκευτεί και ότι είναι διαθέσιμα για εισαγωγή στη νέα συσκευή.

Ναι. Δεν υπάρχει όριο στον αριθμό των μετρητών που μπορούν να συνδεθούν με την εφαρμογή Accu-Chek Connect.

Ο μετρητής Accu-Chek Instant μπορεί να συνδεθεί και να συγχρονίσει δεδομένα μόνο με μία συσκευή με ενεργοποιημένο Bluetooth τη φορά. Μόλις ο μετρητής συνδεθεί, η σύνδεση με μια νέα συσκευή θα αντικαταστήσει την αρχική σύνδεση. Η εφαρμογή Accu-Chek Connect θα συγχρονίσει τα δεδομένα με το σύστημα Accu-Chek Connect Online χωρίς να γίνει διπλή καταχώρηση των αποτελεσμάτων.

Ναι. Τα αποτελέσματα για τη γλυκόζη αίματος και τα δεδομένα για το διαβήτη που μεταφέρονται από το μετρητή στην εφαρμογή αποθηκεύονται στην εφαρμογή. Μπορείτε να δείτε αυτά τα δεδομένα όταν ο μετρητής είναι απενεργοποιημένος και δεν είναι συνδεδεμένος μέσω Bluetooth.

Ναι, στη μνήμη του μετρητή παραμένουν ανά πάσα στιγμή αποθηκευμένα τουλάχιστον 720 αποτελέσματα, παρά τη μεταφορά δεδομένων στην εφαρμογή ή στην διαδικτυακή πύλη.

Όταν ο μετρητής έχει συνδεθεί με την εφαρμογή Accu-Chek Connect, κάθε αποτέλεσμα της γλυκόζης αίματος μεταφέρεται αυτόματα. Ωστόσο, για να πραγματοποιηθεί με επιτυχία η μεταφορά, η απόσταση ανάμεσα στο μετρητή και στο smartphone πρέπει να είναι το πολύ 3 μέτρα. Αν η εφαρμογή δεν είναι ανοιχτή, θα λάβετε μια ειδοποίηση στο smartphone σας ότι έχει ληφθεί μια νέα τιμή γλυκόζης αίματος.

Ο μετρητής Accu Chek Instant και η κινητή συσκευή θα πρέπει να απέχουν μέχρι και 3 μέτρα για να πραγματοποιηθεί η αυτόματη μετάδοση των δεδομένων. Αν η απόσταση μεταξύ των συσκευών υπερβαίνει τα 3 μέτρα κατά τη διάρκεια της μέτρησης (ή των μετρήσεων) της γλυκόζης αίματος, τα νέα δεδομένα του μετρητή θα συγχρονιστούν με την εφαρμογή μόλις οι συσκευές βρεθούν εντός εμβέλειας και η λειτουργία Bluetooth είναι ενεργοποιημένη.

Ο μετρητής Accu-Chek Instant διαθέτει μνήμη με δυνατότητα αποθήκευσης τουλάχιστον 720 αποτελεσμάτων γλυκόζης, συμπεριλαμβανομένης της ώρας, της ημερομηνίας και των δεικτών των αποτελεσμάτων των μετρήσεων. Ο μετρητής Accu-Chek Instant μπορεί να μεταφέρει αποτελέσματα μέσω της λειτουργίας Bluetooth Low Energy (BLE) στην εφαρμογή Accu-Chek Connect σε ένα συμβατό smartphone (το οποίο μπορεί να συγχρονιστεί με το σύστημα Accu-Chek Connect Online). Στο μετρητή Accu-Chek Instant μπορεί επίσης να χρησιμοποιηθεί η θύρα micro-USB για τη σύνδεση με έναν υπολογιστή. Ο μετρητής Accu-Chek Instant είναι συμβατός με τις παρακάτω λύσεις διαχείρισης του διαβήτη): εφαρμογή Accu-Chek Connect (έκδοση 2.1), Accu-Chek Connect Online (έκδοση 2.1), συσκευή Accu-Chek Smart Pix (έκδοση 2.2), λογισμικό Accu-Chek Smart Pix (έκδοση 2.2) και σύστημα διαχείρισης διαβήτη Accu-Chek 360° (έκδοση 2.2.3).

Η υπερβολικά χαμηλή τιμή είναι απειλητική για τα άτομα με διαβήτη. Επομένως, επιλέχθηκε το κόκκινο ως χρώμα που υποδηλώνει «κίνδυνο».

Ναι, τα επιθυμητά εύρη στο μετρητή μπορούν να αλλάξουν χρησιμοποιώντας τις ρυθμίσεις της συσκευής στην εφαρμογή Accu-Chek Connect, στο σύστημα Accu-Chek Connect Online ή στο σύστημα Accu-Chek Smart Pix.

Για το εύρος των Υψηλών τιμών χρησιμοποιούνται οι κατευθυντήριες οδηγίες της IDF (International Diabetes Federation) και για το εύρος των Χαμηλών τιμών οι κατευθυντήριες οδηγίες της ADA. Εντός εύρους: 70-160 mg/dL (3,9-8,9 mmol/L), κάτω από το εύρος: 69-10 mg/dL (3,8-0,6 mmol/L), πάνω από το εύρος: 161-600 mg/dL (9,0–33,3 mmol/L).

Οι μετρητές Accu-Chek Instant είναι κατάλληλοι για εκτέλεση μετρήσεων γλυκόζης με αίμα από την παλάμη, το αντιβράχιο ή το επάνω μέρος του βραχίονα (μετρήσεις από εναλλακτικά σημεία, AST)

Τουλάχιστον 720 αποτελέσματα μπορούν να αποθηκευτούν στο μετρητή. Ωστόσο, στο μετρητή μπορούν να προβληθούν μόνο το τελευταίο αποτέλεσμα και οι μέσοι όροι των 7, 30 και 90 ημερών. Για να ελέγξετε όλες τις τιμές, ο μετρητής πρέπει να συνδεθεί σε μία από τις λύσεις λογισμικού (π.χ. Accu-Chek Smart Pix ή Accu-Chek Connect).

Η εκτέλεση μίας μέτρησης ελέγχου ποιότητας επιτρέπει στο χρήστη να γνωρίζει ότι ο μετρητής και οι ταινίες μέτρησης λειτουργούν σωστά. Μέτρηση ελέγχου ποιότητας θα πρέπει να πραγματοποιείται όταν: Ανοίγετε μία καινούρια συσκευασία ταινιών μέτρησης Έχετε αφήσει ανοιχτό το δοχείο των ταινιών μέτρησης Πιστεύετε ότι οι ταινίες μέτρησης έχουν υποστεί βλάβη Θέλετε να ελέγξετε το μετρητή και τις ταινίες μέτρησης Οι ταινίες μέτρησης έχουν παραμείνει για μεγάλο χρονικό διάστημα σε ακραίες θερμοκρασίες ή σε περιβάλλον με μεγάλη υγρασία ή και τα δύο Ο μετρητής σας έπεσε στο έδαφος Το αποτέλεσμα της μέτρησης γλυκόζης αίματος δεν ταιριάζει με το αίσθημα που έχετε για την κατάσταση της υγείας σας Θέλετε να ελέγξετε αν κάνετε σωστά τις μετρήσεις

Το ένζυμο FAD-GDH αποτελεί βασικό συστατικό της νέας χημικής σύνθεσης των ταινιών μέτρησης του συστήματος, το οποίο λειτουργεί σε συνδυασμό με άλλα μέρη του συστήματος για την παροχή προηγμένης ακρίβειας, εξαιρετικά αξιόπιστης επίδοσης και μειωμένων παρεμβολών.

Ναι, οι μετρητές Accu-Chek Instant πληρούν τις απαιτήσεις του ISO 15197: 2013 / EN ISO 15197: 2015 (Συστήματα διαγνωστικών δοκιμασιών in vitro - Απαιτήσεις για συστήματα παρακολούθησης της γλυκόζης αίματος για αυτοέλεγχο κατά τη διαχείριση του σακχαρώδους διαβήτη). Η έκθεση αξιολόγησης είναι διαθέσιμη στο συνοδευτικό φάκελο κυκλοφορίας.

Ο μετρητής Accu-Chek Instant αποτελεί το τελευταίο επίτευγμα στην ακρίβεια από την Roche Diabetes Care, τον κορυφαίο πάροχο συστημάτων παρακολούθησης γλυκόζης αίματος παγκοσμίως.

Όχι, ο μετρητής Accu-Chek Instant έχει σχεδιαστεί για να εξασφαλίζει ότι το επίπεδο ισχύος της μπαταρίας δεν θα επηρεάζει τα αποτελέσματα που δίνει ο μετρητής.

Ναι. Εκτός από την ακρίβεια με το τριχοειδικό αίμα, ο μετρητής Accu-Chek Instant μπορεί να χρησιμοποιηθεί με φλεβικό και αρτηριακό αίμα ή ακόμα και νεογνικό αίμα.

Το σύστημα Accu-Chek Instant πληροί τα πρότυπα ISO 15197: 2013 / EN ISO 15197: 2015 και παρέχει ακόμα πιο αυστηρή ακρίβεια, 10/10, για αξιόπιστα αποτελέσματα που μπορείτε να εμπιστευτείτε.

Due to its unique drum mechanism, only the Accu-Chek FastClix lancet drum can be used in the Accu-Chek FastClix lancing device.

The drum can simply be disposed of in the household waste. Remember to check your local regulations as these may vary from country to country. 

Keep your drums clean and protect them from extreme temperatures. Do not store them in a hot car or in the refrigerator. 

The use of an expired lancet (drum) may cause an infection at the puncture site as the lancet may have lost its sterility. We guarantee 4 years of sterility, so you have plenty of time to use up your lancets. 

No, this is not possible because of safety and hygienic reasons. A used drum is easy recognized by the red stripe. 

No, for safety and hygienic reasons it is not possible to rotate the lancet drum backwards to a lancet which has been previously used.

Lancets are for single use only due to hygienic reasons and because the needle will become dull with repeated use. Hence a new, sterile lancet should be used each time you perform a test. 

No. It is not designed for use on pets. 

The lancing device and lancet drums are available at many retail and online pharmacies. Please view list of retailers in your country for more details. 

No, the Accu-Chek FastClix lancets do not contain latex. 

No. It is intended to be used by one person only and shall not be used on multiple users. If someone else uses your lancing device there is an increased risk of cross infections. 

To obtain a blood sample, the AST cap is pressed against the skin on the punctured site. The bottom of the cap is transparent to enable visibility of puncture site when pressing. 

Yes, it can be used for alternative site testing (AST) by using the specially designed AST cap. 

The Clixmotion technology is the principle of guided lancet motion, meaning that both the forward and return motion of the lancet is precisely controlled, with minimized vibrations and oscillations. This special guided motion is the key to gentle blood sampling. The lancet needs just a few milliseconds to penetrate the skin with a motion designed to minimize lateral movement and reduce the sensation of pain as fewer nerve endings are disturbed. In the skin, the lancet is brought to a precise stop and then actively retracted immediately. This fast, controlled lancet motion helps to reduce the risk of skin and nerve-end damage. 

Yes, like all Accu-Chek consumer lancing devices the Accu-Chek FastClix lancing device is driven by the Clixmotion technology for virtually pain free testing. 

The major improvements of the Accu-Chek FastClix lancing device when compared to the Accu-Chek Multiclix lancing device are: 1-Click action: Prime and release in one step by pressing the release button only once Intuitive lancet change by sliding the lever back and forth Easy penetration depth setting by rotating the cap located at the end of the lancing device Smaller in size than the Accu-Chek Multiclix lancing device for more convenience

The barometric pressure during operation should be 50 to 106 kPa (500 to 1060 mbar). That means the theoretically allowed altitude range for the Accu-Chek Spirit Combo insulin pump is 5.643 meter to -360 meter.

Early occlusion detection is an important factor for safe and effective insulin pump therapy. An occlusion is an unexpected event where the flow of insulin from a pump into the subcutaneous tissue is blocked. The patient is typically not aware that an occlusion has occurred. Due to missed insulin, a malfunction can often result in elevated bG levels, which if undetected can lead to hyperglycemia or Ketosis with the risk for the development of life threatening Diabetic Ketoacidosis (DKA).1   With its faster occlusion detection, the Accu-Chek Combo system may help to reduce the severity of hyperglycemia and minimizes the risk of ketoacidosis resulting from occlusions.   1Guilhem I et al., Technical risks with subcutaneous insulin infusion. Diabetes Metab 2006, Vol. 32, p. 279 – 284.

It is possible to use the Accu-Chek Spirit Combo insulin pump during air travels. However there are some aspects which need to be considered: Please disconnect your infusion set during take-off and landing. Rapid and extreme changes in air pressure, for example in an air plane that is taking off or landing can influence insulin delivery, especially if there are air bubbles in the cartridge or tubing. Turn off Bluetooth communication between pump and meter to ensure flight safety instructions.

There are many accessories that let you keep the pump concealed. For women, a popular option is a bra pouch. It clips on the side of the bra and the pump hangs under the arm. This insulin pump pouch works well for formal dresses, sundresses and tank tops. There are also specially designed thigh and arm pouches. Some women just put the pump in a baby sock and tuck it into the front or side of the bra, or pin it under their clothing.     The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Roche is under license. 

Your healthcare professional will prescribe the insulin that is appropriate for you. An insulin pump delivers a continuous supply of fast-acting insulin, so long-acting insulin is not needed. Because fast-acting insulin has more predictable absorption than intermediate or long-acting insulin, your blood glucose levels can be better controlled.

Today's insulin pumps are about the size of a mobile phone and weigh only a few ounces. During the day, you can clip it to the waistband of your clothing or put it in a pocket. Some women even wear the pump in their bra. You have choices at night, too. Some people clip the pump to their pajamas, while others put it in a pocket or under their pillow. Many people simply lay the pump next to them.

An insulin pump is designed to deliver insulin continuously under the surface of the skin. It may also be referred to as continuous subcutaneous insulin infusion or CSII. A pump helps keep blood glucose levels as close to normal as possible. A landmark scientific study showed that maintaining blood glucose levels at or near normal levels greatly decreases the likelihood of complications from diabetes.1   1Diabetes Control and Complications Trial Research Group. The effect of intensive treatment of diabetes on the development and progression of long-term complications in insulin-dependent diabetes mellitus. New Engl J Med. 1993;329:977-986.

Costs vary depending on your insurance coverage. 

Insulin pumps are proven to be safe. They have been used by hundreds of thousands of people around the world for years. Today's technology has only served to make them even better. For example, the Accu-Chek Spirit Combo insulin pump performs over 9 million safety checks each day.

Good, or tight, control requires a balanced approach. Insulin pumps can certainly help you control your blood glucose level, but eating properly, monitoring your blood glucose and regular activity are equally important. The insulin pump doesn't take care of your diabetes—you do.

This is the amount of insulin delivered per hour that is required to cover your basal, meal-independent insulin needs. In insulin pump therapy, your basal rate is determined together with your doctor or healthcare team and can be adjusted to meet your individual physiological needs throughout the day. Your basal rate is delivered by your insulin pump according to the curve of your personal Basal profile or profiles.

The amount of insulin delivered (in addition to the basal rate) to cover the intake of food and to correct high blood glucose levels. The bolus amount is determined by your doctor or healthcare professional.

Insulin pumps have been available for decades. Today's insulin pumps, however, are much more advanced than early models. Modern pumps use the latest microprocessor technology to regulate insulin delivery and provide safety checks. For example, the Accu-Chek Spirit Combo insulin pump performs over 9 million safety checks each day.

There are three things that determine how long it takes: How well you understand diabetes care How well you understand insulin pump therapy How well you operate the pump   Understanding diabetes care involves the basic principles of nutrition, activity and medicine. If you're experienced in diabetes care, you probably already know these principles. If you're new to diabetes, you can attend an education program in your community—ask a healthcare provider for information on local sessions.   Understanding insulin pump therapy involves a training session with a diabetes educator and a personalized therapy plan.   Learning to operate the pump takes training and practice. Roche Diabetes Care offers a comprehensive training program utilizing an online or traditional workbook method with an assigned, certified trainer. The training consists of individual learning modules that can be completed at your own pace. In addition, we offer insulin pump manuals, as well as books written for insulin pump users.

There are several ways to find other insulin pump users. Ask your healthcare team about pump groups or pumpers you can talk to about their experiences. The Internet is also a valuable resource for contacting pump users.  

While you may feel a small pinch when inserting the set, many people find infusion set insertion more comfortable than giving injections. Once the set is under the skin, it is so comfortable that many people forget they're wearing it.

An insulin pump can be superior to daily injections for many reasons—the greatest being that its use provides for a much greater ability to manage and control diabetes. The insulin pump provides a continuous flow of insulin, which minimizes unwanted variation of insulin action you may experience with multiple injections. The pump also gives you a precise dose of insulin based on your current needs—even as those needs change. However, despite the advantages of using an insulin pump, success stills depend on how well you take care of yourself. Eating well, staying active, testing blood glucose frequently are all important aspects of optimizing your health. When in the hands of a person committed to better health, supported by an experienced healthcare team, insulin pump therapy can make managing diabetes easier and far more flexible than ever before.

An insulin pump is attached to you with an infusion set. Depending on the design, an infusion set may have a steel or soft cannula. In case you use a soft infusion set, the cannula is inserted with an introducer needle that is removed immediately after insertion. Depending on the design of the infusion set, the cannula may be placed at a 90° angle or a 20-45° angle to the surface of the skin. An infusion set is generally changed every 2 (steel) to 3 (Teflon) days. You may insert the infusion set in the abdominal area. Most insulin pump users rotate sites on their abdomen, as this area tends to have the best absorption. Consult with your health care provider to see if other sites are appropriate for you. Modern infusion sets are comfortable and easy to use, and there is a style for virtually every insulin pump user. 

No. Insulin pumps are worn outside the body. They do not require any surgery or invasive procedures and can be disconnected as needed.

You'll need infusion sets (the tubing and connectors to attach the pump to your body), cartridges for the insulin, adapters (which connect the cartridge to the infusion set), batteries, battery covers and blood glucose monitoring supplies.

The meter warranty provides against defects in materials and workmanship varies base on the country it was purchase in. If your meter malfunctions due to negligence, or if it is lost or stolen, you will have the opportunity to purchase a new meter.

The Accu-Chek Spirit Combo insulin pump is fully functional without the meter and can be operated manually.

You can only pair the Accu-Chek Aviva Combo meter with your Accu-Chek Spirit Combo insulin pump.

Due to the design, there is no risk for the user to wear the Accu-Chek Spirit Combo pump in an area with those static fields.  If a magnetic disturbance occurs, the pump will alarm the user with an auditory and tactile warning (beep and vibration) and display an “E7” electronic error message. In this safe mode the insulin delivery is stopped immediately. After error confirmation the pump can again be started by the patient.   Theoretically a strong magnetic field can lead to a permanent defect in the pump but we have no known case of such defect.

No. You should never use your insulin pump near electromagnetic fields such as x-ray, computer tomography or MRI. Disconnect and remove your pump and leave it outside these areas. If you do not follow this instruction your pump can be damaged and quit operation.

Like other electronic and communications equipment, the Bluetooth service on the Accu-Chek Combo system must be switched off for the pump and meter if directed by the airline. While the Bluetooth service is off, the Accu-Chek Spirit Combo insulin pump can be operated independently of the Accu-Chek Aviva Combo meter.   To turn Bluetooth service off on the Accu-Chek Spirit Combo insulin pump, go to the Bluetooth Settings menu. On the Accu-Chek Aviva Combo meter, go into the Settings menu, then Meter, then Bluetooth. Follow the instructions given on the screen.

Yes. If you are traveling outside of the country, you may be eligible for a loaner. In an emergency, you can usually receive a replacement pump within 24 hours. Please call the Accu-Chek hotline for details.

The Accu-Chek Spirit Combo insulin pump can withstand brief accidental water contact such as rain, water splashes or accidental immersion. Before taking a bath or going into a whirlpool, shower or swimming pool, you should disconnect and remove your pump. Your Accu-Chek Aviva Combo meter is not waterproof and must be kept dry at all times.

The Accu-Chek Combo system complies with specific absorption rate (SAR) limits in Canada and the U.S. to eliminate any health hazards. The SAR limit for mobile phones and devices of this type is 1.6 W/kg.1 The average SAR level of exposure from the Accu-Chek Spirit Combo insulin pump is 0.00089 W/kg.   1Federal Communications Commission. Radio Frequency Safety. Available at: www.fcc.gov/oet/rfsafety/sar.html. Accessed June 22, 2015.

Absolutely. You can easily pair a new replacement Accu-Chek Aviva Combo meter with your pump.

To help ensure safe insulin pump therapy, the Accu-Chek Spirit Combo adapter and battery cover should be replaced every 2 months.

The Accu-Chek Aviva Combo meter uses 3 AAA (1.5V) alkaline batteries.

Battery life depends on Accu-Chek Spirit Combo insulin pump use, including daily insulin requirements, frequency of delivery and backlight usage.   For example If used in a typical usage pattern of 50 Units / day using U100 insulin and normal operating temperature (23 °C ±2 °C [73 °F ±4 °F]) the battery life is approximately: Alkaline: 70 days for Bluetooth ® off; or 30 days for Bluetooth ® on Lithium: 200 days for Bluetooth ® off; or 80 days for Bluetooth ® on NiMH: 100 days for Bluetooth ® off; or 40 days for Bluetooth ® on

The Accu-Chek Spirit Combo insulin pump uses 1 AA battery (LR6 1.5 V AA alkaline, FR6 1.5 V AA lithium or 1.2 V rechargeable NiMH HR6 AA). You must select the correct battery type in the insulin pump setup when you replace your battery.   Do NOT use carbon-zinc, nickel-cadmium (NiCd) or super heavy duty batteries.

The Accu-Chek Aviva Combo meter offers simple 1-time coding. You'll see that the red-and-white test strip package includes a black code key. Your meter should already have a black code key inserted. Just leave it in place. Your meter is already coded.

The Accu-Chek Aviva Combo meter uses Accu-Chek Aviva test strips.

You can use U100 rapid-acting insulin.

No. The Accu-Chek Spirit Combo insulin pump uses a sterile, single-use 3.15 mL plastic cartridge. This provides the flexibility to choose the brand of U100 insulin you want to use.

The system is compatible with the Accu-Chek 360° diabetes management system, Accu-Chek Connect and the Accu-Chek Smart Pix device reader. 

You can configure the Accu-Chek Spirit Combo insulin pump manually or by using a PC and Accu-Chek 360° insulin pump configuration software.

No. Your Accu-Chek Spirit Combo insulin pump can be paired with an Accu-Chek Aviva Combo meter, and only those two devices will be able to communicate with one another. As a security measure, it's also not possible to pair more than one Accu-Chek Aviva Combo meter with your insulin pump.

While the Accu-Chek Combo system has been designed to be used together for maximum benefit, both products can be used as stand-alone devices as needed.

You can experience the most benefit by using the pump and meter together. The pump can be operated as a single unit device. All the functions apart from diary/graphs and bolus advice are available on the pump itself. In some countries the pump is offered as a standalone device.

The bolus calculator provides a recommendation of insulin units to deliver based on your blood glucose value, carb intake and personal settings such as your insulin-to-carb ratio. 

When a warning is sent to the pump display, the pump will alert you by vibrating and emitting an acoustic signal. The warning will also be displayed on the Accu-Chek Aviva Combo meter, so you don't have to access the pump to see the warning and take appropriate action.

Approximately 2 meters (6.5 feet). If the pump has begun to deliver a bolus and it leaves the communication range, the bolus dose will be completed.

The pump and meter use a globally approved communication standard called Bluetooth® wireless technology. This allows intelligent electronic devices to communicate with each other over short-range wireless links while maintaining high levels of security.

The Accu-Chek Combo system consists of the Accu-Chek Spirit Combo insulin pump and the Accu-Chek Aviva Combo diabetes manager to provide blood glucose testing, bolus advice, remote control of the pump and extensive data management capabilities. It's discreet, customizable to your own needs and designed to be easy to use.

Create an Accu-Chek Connect Online personal account. You can access by going to the app Settings screen > Essentials > Online Account. You will see Create Account Click and follow the prompts. You can also create your personal Accu-Chek Connect Online account by visiting www.accu-chekconnect.com.

Yes, you can personalize a number of items and screens. Please see the listed items on the Settings screen. In addition you can sort the order of the items in Settings>Personalization>Change Data Order. Simply touch and pulling on the + icon to the left of each item to move it to the desired position.

The application is offered in twenty-two languages: Chinese (Simple), Chinese (Traditional), Danish, Dutch, English, French, French (Canadian), German, Greek, Italian, Kanji, Korean, Malay, Polish Portuguese, Portuguese (Brazilian), Russian, Romanian, Slovenian, Spanish, Thai and Turkish. The language of the application depends on the language the operating system uses. If the language of your Smart Phone device is not among the eight available for the app, English is used for the app.

Click here to view the list of compatible mobile devices. (LINK COMING SOON)

The Accu-Chek Smart Pix device reader is compatible with all Accu-Chek meters and pumps that offer infrared (IR) data transfer functionality. 

Once your Accu-Chek Smart Pix device reader is plugged in and working, you can find version information at the top left of your screen. 

When upgrades are available, you can download them from the Accu-Chek Smart Pix page on our Web site. We will also include instructions for upgrading. 

If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive: Check that the blue LED light on the front is lit. Check whether your computer and operating system satisfy the system requirements for the Accu-Chek Smart Pix device reader system. Check to make sure the USB connector is firmly plugged into the correct socket on the computer. If the Accu-Chek Smart Pix device reader is still not recognized as a drive, plug the device into a different USB socket. If the Accu-Chek Smart Pix device reader fails to emit any display signals and if the above tests don't solve the problem, try testing the device on a different computer, if available. If there is still no sign of operation, the device may be faulty.  This also applies if there are error signals flashing in the center of the display that are not associated with data transfer.  Please contact Roche Diabetes Care.

The Accu-Chek Smart Pix device reader reports potential errors during data transfer and use by causing the center display section 8 to flash. Here's what you can do: In the browser navigation, click the Read Device button. The center display section should flash slowly now, indicating that it is actively searching for devices and that it is ready for data transfer. If the error signal continues, you can unplug the Accu-Chek Smart Pix device reader and plug it back in again. Disregard any Windows error messages about removing the data medium. Try repeating the transfer again. If this error signal occurs again, check the following: Has the meter been properly prepared for data transfer? Is there anything obstructing the signal between the device IR port and the Accu-Chek Smart Pix device reader? Is the device too far away? Is there any interference from bright lights or sunlight? Often, in the case of error messages associated with data transfer, the issue is interference with data transfer, or a problem with the meter or insulin pump.

While you can view your results at your computer and e-mail a report, you can't store the readings or manipulate the data, as with other Accu-Chek applications. 

You can combine results from up to 3 blood glucose monitors at the same time, and have all the information appear on 1 easy to read graph. 

The Accu-Chek Smart Pix device reader uses infrared technology to "beam" data from an Accu-Chek blood glucose meter or insulin pump when it is placed in front of the device reader. This simple connectivity means greater convenience and faster downloads for you.

There's no need to load software. Everything you need is already within the Accu-Chek Smart Pix device reader. Just plug it into a USB port to get started.

No. This system requires the Windows® 2000, Windows XP, Windows Vista® or Windows 7 or 8 operating system. 

The device simply plugs into any available USB port. Just plug it in and it's ready to go.

The Accu-Chek Smart Pix device reader is compatible with Accu-Chek meters and pumps that use infrared (IR) data transfer.

You can print out reports showing precisely what your healthcare team wants to know. By letting you set personal targets, time ranges and report preferences, the Accu-Chek Smart Pix device reader gives you just what you choose.

The Accu-Chek Smart Pix device reader collects data from your blood glucose tests and insulin pump doses. By looking at all of this information at once, you can see how your efforts at managing your blood glucose are progressing.

The Accu-Chek infusion sets offer a Luer-lock connection that meets international standards and is widely used in medical engineering. Our sets fit on all Accu-Chek insulin pumps except the Accu-Chek Insight insulin pump. Our sets fit on all other insulin pumps that meet the same standard.

The use of hypoallergenic materials is a high priority for Roche. Our infusion sets are latex- and PVC-free and glues and solvents are used as little as possible. The adhesive tape is also specially designed to allow the skin underneath it to breathe. Adhesive tapes have been qualified by comprehensive biocompatibility testing. However, allergic reactions can never fully be ruled out. Sometimes they develop suddenly, even if you have used the same product for years. If an allergic reaction should occur, ask your physician about products that can help you continue a comfortable therapy.

Water sports and heavy sweating can affect the infusion set’s adhesive pad – try using an extra water-permeable adhesive patch (like Tegaderm™ or Opsite™ IV3000™) to give your site extra security. Sandwich technique: Cleanse the skin using an adhesive wipe, allow to dry, apply a sterile dressing, insert the set into the dressing, cover the set with another sterile dressing to “sandwich” the infusion set.

The disconnectable Accu-Chek infusion sets allow you the freedom to disconnect from your insulin pump altogether for the duration or your activity. Talk to your physician about time off the insulin pump for sports or an occasional day at the beach.

Pain at the infusion site may be a sign that you are using a set which does not penetrate at the right depth for you (this can especially affect children or thin users). For 90° insertion sets, talk to your physician about the possibility of switching to a different needle or cannula length.

In order to help keep sites free of infection, we recommend that sites be changed at least every 48 hours for steel needle sets and every 72 hours for soft cannula sets. It is important to always test your blood glucose level 1-3 hours after inserting a new set, to make sure that it's functioning properly.

While there may be an occasional “pinch” when inserting the set, many people find inserting infusion sets more comfortable than giving injections. Once the set is under the skin it is so comfortable that most people forget that they're wearing it.

Thousands of patients worldwide actually prefer steel needle sets. Unlike with soft cannula sets, the risk of a steel needle set becoming crimped under the skin and disrupting insulin infusion is effectively none. The needle is just as comfortable to wear as a soft cannula. According to Accu-Chek Rapid-D Link users, it’s just a matter of getting used to it.

To keep your lancing device in tip-top condition, clean it regularly and wipe off any blood from it immediately. Clean your lancing device from the outside only. Never dip the Accu-Chek Softclix lancing device in water, isopropanol or any other liquid. This may damage internal parts, and impair operation of the lancing device. Follow a weekly cleaning regimen using a cloth moistened with 70% isopropanol or 70% ethanol (available from your pharmacy or chemist). In addition, thoroughly wipe the inside of the cap using a cotton bud moistened with 70% isopropanol. Other substances used for cleaning may attack the plastic and stop the lancing device from operating properly. Do not clean the Accu-Chek Softclix lancets. Allow your Accu-Chek Softclix lancing device enough time to dry thoroughly. Check your package insert for detailed instructions on how to clean the lancing device.

Expired lancets should not be used. The use of an expired lancet may cause an infection at the puncture site as the lancet may have lost its sterility

Take the following actions: Run warm water over your hands before obtaining blood to increase blood flow. Be sure to dry hands completely. Improve blood flow to the fingers by warming them. Lower hands below your waist level and gently massage the selected finger before obtaining blood. Press the lancing device firmly against the side of your fingertip. After lancing, massage your finger towards the tip to encourage a blood drop to form. If all of the above steps are insufficient, increase the penetration depth of the lancet device by rotating the cap one step at a time.

Lancets should be placed and disposed of in an approved sharps container, and in accordance with local regulations. For further information, please see your package insert.  

The Accu-Chek Softclix lancing device is small and easy to operate. Pull off the cap. Insert a new lancet into the lancet holder and push it in until it clicks. Press the cap on again until it clicks. Turn the rotatable cap to the desired penetration depth. Press the priming button down until it clicks. Press the lancing device firmly against the side of the fingertip. Press the yellow release button. After measuring your blood glucose, pull off the cap and slide the ejector forwards to remove the lancet.

Dropping the lancing device with a lancet inserted may loosen the lancet in its holder. If that happens, the lancet will no longer be properly lodged and cannot be used to obtain blood. In rare cases, the lancet may protrude from the cap. Take great care not to touch the front of the cap.

No. The Accu-Chek Softclix lancing device is intended to be used by one person only. If someone else uses your lancing device there is an increased risk of cross contamination and infection.

Always use a new lancet when you obtain blood. In doing this, you reduce the risk of infection and obtaining blood remains virtually pain-free.

Remove the black cap from the lancing device. Attach the clear plastic cap, and twist the rotatable cap until you reach your chosen depth setting. Prime the lancing device, and place the clear cap firmly against the selected site. Press the release button to lance.

Yes. However, any contamination of the fingertip with dirt or liquids (sweat, fruit juice, etc.) may affect glucose readings. Clean and dry fingertips are a pre-requisite for an optimal blood glucose test.

Yes, it can be used for alternative site testing (AST) by using the specially designed AST cap. When performing AST we recommend using the Accu-Chek Softclix lancing device at the: Base of the little finger Base of the thumb Inside of the forearm Check with your doctor to see if and when AST is suitable for you.

Your most comfortable setting will depend on a few things: Whether you're using a fingertip or an alternative site. Talk with your healthcare professional before deciding if alternative site testing is right for you. Your skin type. Softer, thinner skin requires a shallower setting than thicker skin. The required blood sample. The more blood you require, the higher the setting you'll need. Start with a low setting when using the lancing device for the first time. Dial to a higher setting until the blood volume is right. For alternative sites, try 3 for palm testing or 5.5 for forearm or upper arm testing. (These are suggested settings, yours may differ.)

Yes. The Accu-Chek Aviva Nano systems are cleared to test fresh capillary, whole blood venous, arterial, and neonatal blood samples.

Only 3 other substances in the bloodstream (galactose, Lipaemic samples (triglycerides) and ascorbic acid) can interfere with the Accu-Chek Aviva test strip

Because your monitor and lab tests don't measure the same thing, these numbers are likely to vary. Lab tests generally test plasma, but a meter uses whole blood. As a result, even if you take both tests at the exact same time, your meter is likely to show a lower number than the lab results. This is perfectly acceptable, and your healthcare professional will already be factoring this in.

Roche goes above and beyond to deliver safe, accurate and dependable products. For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance. Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment. As a result of our quality assurance process, we won’t release affected test strips when any of the samples show a reading outside our accepted limits. 

The Accu-Chek infusion sets offer a Luer-lock connection that meets international standards and is widely used in medical engineering. Our sets fit on all Accu-Chek insulin pumps except the Accu-Chek Insight insulin pump. Our sets fit on all other insulin pumps that meet the same standard.

Water sports and heavy sweating can affect the infusion set’s adhesive pad – try using an extra water-permeable adhesive patch (like Tegaderm™ or Opsite™ IV3000™) to give your site extra security. Sandwich technique: Cleanse the skin using an adhesive wipe, allow to dry, apply a sterile dressing, insert the set into the dressing, cover the set with another sterile dressing to “sandwich” the infusion set.

The disconnectable Accu-Chek infusion sets allow you the freedom to disconnect from your insulin pump altogether for the duration or your activity. Talk to your physician about time off the insulin pump for sports or an occasional day at the beach.

Your most comfortable penetration depth setting will depend on a few things: Whether you're using a fingertip or alternative site. Talk with your healthcare professional before deciding if alternative site testing is right for you. Your skin type. Softer, thinner skin requires a shallower setting than thicker skin. The required blood sample. The more blood you require, the higher the setting you'll need. If you have no experience with this lancing device, we recommend setting a low penetration depth, such as penetration depth 2. For alternative site testing, the puncture at alternative sites must be deeper than at the fingertips. However, these sites are generally less sensitive to pain

Pain at the infusion site may be a sign that you are using a set which does not penetrate at the right depth for you (this can especially affect children or thin users).  For 90° insertion sets, talk to your physician about the possibility of switching to a different needle or cannula length.

In order to help keep sites free of infection, we recommend that sites be changed at least every 48 hours for steel needle sets and every 72 hours for soft cannula sets. It is important to always test your blood glucose level 1-3 hours after inserting a new set, to make sure that it's functioning properly.

You can obtain capillary blood for blood glucose testing not only from the fingertips, but also from other sites (palm, forearm, upper arm, calf or thigh), so-called alternative site testing (abbreviated as: AST). To be able to obtain capillary blood from other sites, you have to replace the regular cap by a special cap, the Accu-Chek Multiclix AST cap. Consult your healthcare professional beforehand if you want to use blood from alternative sites for your blood glucose test. Please follow the instructions of use of the AST Cap insert.

While you may feel a small pinch when inserting the set, many people find infusion set insertion more comfortable than giving injections. Once the set is under the skin, it is so comfortable that many people forget they're wearing it.

Using hypoallergenic materials is a high priority for Roche. Our infusion sets are latex- and PVC-free, and glues and solvents are used as little as possible. The adhesive tape is also specially designed to allow the skin underneath it to breathe. However, allergic reactions can never fully be ruled out. Sometimes they develop suddenly, even if you have used the same product for years. If an allergic reaction should occur, ask your physician about products that can help you continue a comfortable therapy.

A number of consumer products and surface materials contain softening agents, so called plasticizers, to make the material flexible. Such materials are known to provoke allergic reaction or even carcinogenic. The softening agents are mainly used in PVC. Because the Accu-Chek infusion sets are free of PVC we can exclude the content of plasticizers, especially DEHP [di(2-ethylhexyl)-phthalate] and DBP [dibutyl-phthalate].

The Accu-Chek infusion sets offer a Luer-lock connection that meets international standards and is widely used in medical engineering. Our sets fit on all Accu-Chek pumps except the Accu-Chek Insight Insulin Pump. Our sets fit on all other pumps that meet the same standard.

The use of hypoallergenic materials is a high priority for Roche. The adhesive tape is also specially designed to allow the skin underneath it to breathe. Adhesive tapes have been qualified by comprehensive biocompatibility testing. However, allergic reactions can never fully be ruled out. Sometimes they develop suddenly, even if you have used the same product for years. If an allergic reaction should occur, ask your physician about products that can help you continue a comfortable therapy.

Water sports and heavy sweating can affect the infusion set’s adhesive pad – try using an extra water-permeable adhesive patch (like Tegaderm™ or Opsite™ IV3000™) to give your site extra security. Sandwich technique: Cleanse the skin using an adhesive wipe, allow to dry, apply a sterile dressing, insert the set into the dressing, cover the set with another sterile dressing to “sandwich” the infusion set.

The disconnectable sets from Accu-Chek allow you the freedom to disconnect from your insulin pump altogether for the duration or your activity. Talk to your physician about time off the insulin pump for sports or an occasional day at the beach.

Pain at the infusion site may be a sign that you are using a set which does not penetrate at the right depth for you (this can especially affect children or thin users). If you're using an Accu-Chek TenderLink, try adjusting the angle of insertion. For 90° insertion sets, talk to you physician about the possibility of switching to a different needle or cannula length.

In order to help keep sites free of infection, we recommend that sites be changed at least every 48 hours for steel needle sets and every 72 hours for soft cannula sets. It is important to always test your blood glucose level 1-3 hours after inserting a new set, to make sure that it's functioning properly.

While there may be an occasional “pinch” when inserting the set, many people find inserting infusion sets more comfortable than giving injections. Once the set is under the skin it is so comfortable that most people forget that they're wearing it.

Thousands of patients worldwide actually prefer steel needle sets. Unlike with soft cannula sets, the risk of a steel needle set becoming crimped under the skin and disrupting insulin infusion is effectively none. The needle is just as comfortable to wear as a soft cannula. According to Accu-Chek Rapid-D Link users, it’s just a matter of getting used to it.

The use of an automatic insertion device is a matter of personal preference. It is up to you if you prefer to insert the Accu-Chek FlexLink/Ultraflex manually or with our new Accu-Chek LinkAssist insertion device.

We have designed the Accu-Chek LinkAssist to accommodate all wishes and needs of people with diabetes who prefer automatic insertion. Some of them have to cope with dexterity issues and impaired vision and therefore favor a larger insertion device facilitating easy, quick and virtually painless insertion.

The Accu-Chek LinkAssist insertion device has been developed for all those who prefer automatic insertion of infusion sets.

The Accu-Chek LinkAssist insertion device has been developed exclusively for the automatic insertion of Accu-Chek FlexLink/Accu-Chek Ultraflex infusion sets.

In case the infusion set gets stuck in the insertion device, carefully push the tensioning element back into the base without pointing the insertion device toward any body part or somebody else. Make sure not to compress the base during application.

Yes. This enables you to reach hard-to-access infusion sites, e.g. on your back.

Please place the device in the trash bin or other suitable container.

If needed, wipe the outside of the Accu-Chek LinkAssist insertion device with a cloth moistened beforehand with water, a mild hand soap or a standard disinfectant (e.g. 70% ethyl alcohol). Do not dip the insertion device into the cleaning fluid. Dry the insertion device thoroughly with a soft, clean cloth.

Do not store the Accu-Chek LinkAssist device pretensioned. The tensioning element should be completely outside of the base. Avoid storing the insertion device in extreme temperatures, such as a hot car in the summer.

The elongated perforation mark on the self-adhesive backing directs you to the location of the tube connection.

No, this is not necessary. 

Health care professionals and Diabetes Nurse Educators are a valuable source of information and training for all people with diabetes, which you should take advantage of regularly. It is not necessary, however, to get professional instruction before using Accu-Chek LinkAssist for the first time. Just follow the instructions for use contained in the packaging.

The Accu-Chek Aviva meter is not approved for use in clinical settings in the United States and Canada, although the Accu-Chek Aviva meter is cleared to test capillary, venous, arterial, and neonatal blood samples.

Because your monitor and lab tests don't measure the same thing, these numbers are likely to vary. Lab tests generally test plasma, but a meter uses whole blood. As a result, even if you take both tests at the exact same time, your meter is likely to show a lower number than the lab results. This is perfectly acceptable, and your healthcare professional will already be factoring this in.

Roche goes above and beyond to deliver safe, accurate and dependable products. For every lot of Accu-Chek test strips, containing millions of strips, one out of every 100 vials is tested for consistency of performance   Vials representative of the entire lot are tested a second time, some in a lab setting and others with blood from actual people with diabetes to reflect a real-world environment As a result of our quality assurance process, we won’t release affected test strips when any of the samples show a reading outside our accepted limits. 

No. The Accu-Chek LinkAssist insertion device is exclusively for use on one person. It must not be used on several people.