FAQ Listing

No, this is not possible because of safety and hygienic reasons. A used drum is easy recognized by the red stripe. 

Yes, it can be found at the top horizontal navigation bar as the question mark button.

The Accu-Chek infusion sets offer a Luer-lock connection that meets international standards and is widely used in medical engineering. Our sets fit on all Accu-Chek pumps except the Accu-Chek Insight Insulin Pump. Our sets fit on all other pumps that meet the same standard.

Due to the design, there is no risk for the user to wear the Accu-Chek Spirit Combo pump in an area with those static fields.  If a magnetic disturbance occurs, the pump will alarm the user with an auditory and tactile warning (beep and vibration) and display an “E7” electronic error message. In this safe mode the insulin delivery is stopped immediately. After error confirmation the pump can again be started by the patient.   Theoretically a strong magnetic field can lead to a permanent defect in the pump but we have no known case of such defect.

Yes, you can personalize a number of items and screens. Please see the listed items on the Settings screen. In addition you can sort the order of the items in Settings>Personalization>Change Data Order. Simply touch and pulling on the + icon to the left of each item to move it to the desired position.

Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change.   To change these settings: Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. NOTE: If this is the first time your meter has been turned on, it will automatically enter the set-up mode, and "Set-up" and the hour will flash on the display. Skip to Step 3 to change the time or, if the date and time are correct, press and hold the On/Off button to exit the set-up mode.    To enter the set-up mode, press and hold the On/Off button for about four seconds. “Set-up” and the hour flash on the display.   Press and release the arrows to decrease or increase the hour. Press and hold the arrows to scroll faster.   Press and release the On/Off button to set the hour. The minutes flash.   Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing.   Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.

If the Accu-Chek Smart Pix device reader fails to appear on the computer as a drive: Check that the blue LED light on the front is lit. Check whether your computer and operating system satisfy the system requirements for the Accu-Chek Smart Pix device reader system. Check to make sure the USB connector is firmly plugged into the correct socket on the computer. If the Accu-Chek Smart Pix device reader is still not recognized as a drive, plug the device into a different USB socket. If the Accu-Chek Smart Pix device reader fails to emit any display signals and if the above tests don't solve the problem, try testing the device on a different computer, if available. If there is still no sign of operation, the device may be faulty.  This also applies if there are error signals flashing in the center of the display that are not associated with data transfer.  Please contact Roche Diabetes Care.

The usage of the 3-Day Profile is only possible in connection with the app function.

The practice still has access to the shared data, but it can no longer see the new data. That is, the practice has continued to be the documentation.

There are three things that determine how long it takes: How well you understand diabetes care How well you understand insulin pump therapy How well you operate the pump   Understanding diabetes care involves the basic principles of nutrition, activity and medicine. If you're experienced in diabetes care, you probably already know these principles. If you're new to diabetes, you can attend an education program in your community—ask a healthcare provider for information on local sessions.   Understanding insulin pump therapy involves a training session with a diabetes educator and a personalized therapy plan.   Learning to operate the pump takes training and practice. Roche Diabetes Care offers a comprehensive training program utilizing an online or traditional workbook method with an assigned, certified trainer. The training consists of individual learning modules that can be completed at your own pace. In addition, we offer insulin pump manuals, as well as books written for insulin pump users.

Data on the Accu‑Chek Connect Online system is protected by significant safeguards and operating processes: Passwords. The Accu‑Chek Connect Online system requires strong passwords; users are advised to keep their passwords safe and to limit each account to a single person if possible. However, family members or caregivers who need access to information will need to use the same account and password as the PwD. Encryption. Encryption protects confidential data by making it unreadable to anyone except the intended user(s) when storing and transmitting data. Secured connections. Data transfers only occur via secured connections with trusted electronic medical record systems. Data Storage. Data is hosted in a secure and HIPAA compliant data center.  

Data transfer happens automatically once you are connected with your doctor.

An insulin pump is attached to you with an infusion set. Depending on the design, an infusion set may have a steel or soft cannula. In case you use a soft infusion set, the cannula is inserted with an introducer needle that is removed immediately after insertion. Depending on the design of the infusion set, the cannula may be placed at a 90° angle or a 20-45° angle to the surface of the skin. An infusion set is generally changed every 2 (steel) to 3 (Teflon) days. You may insert the infusion set in the abdominal area. Most insulin pump users rotate sites on their abdomen, as this area tends to have the best absorption. Consult with your health care provider to see if other sites are appropriate for you. Modern infusion sets are comfortable and easy to use, and there is a style for virtually every insulin pump user. 

Insulin pumps have been available for decades. Today's insulin pumps, however, are much more advanced than early models. Modern pumps use the latest microprocessor technology to regulate insulin delivery and provide safety checks. For example, the Accu-Chek Spirit Combo insulin pump performs over 9 million safety checks each day.

There are several ways to find other insulin pump users. Ask your healthcare team about pump groups or pumpers you can talk to about their experiences. The Internet is also a valuable resource for contacting pump users.  

The Accu-Chek infusion sets offer a Luer-lock connection that meets international standards and is widely used in medical engineering. Our sets fit on all Accu-Chek insulin pumps except the Accu-Chek Insight insulin pump. Our sets fit on all other insulin pumps that meet the same standard.

This is the amount of insulin delivered per hour that is required to cover your basal, meal-independent insulin needs. In insulin pump therapy, your basal rate is determined together with your doctor or healthcare team and can be adjusted to meet your individual physiological needs throughout the day. Your basal rate is delivered by your insulin pump according to the curve of your personal Basal profile or profiles.

Basal rate, basal rate profile, bolus advisor settings, other settings, pump basal rates settings.

The amount of insulin delivered (in addition to the basal rate) to cover the intake of food and to correct high blood glucose levels. The bolus amount is determined by your doctor or healthcare professional.

Your Accu-Chek lancing device has a special plastic cap designed for testing on other areas of the body. Talk with your healthcare professional before deciding if alternate site testing is right for you. Note: Do not use the special plastic cap when testing at the fingertip. Follow the steps for fingertip testing, with a few differences: Use the clear or gray cap. You may need a deeper setting. Try 3 for palm testing or 5-1/2 for forearm or upper arm testing. (These are suggested settings; yours may differ.) Press the opening of the clear or gray cap firmly against a fleshy area of the non-fingertip site. Press the lancing device up and down in a slow pumping motion to assist the flow of blood. Keep steady pressure on the area, then press and release the plunger. Do not be afraid to apply pressure to the area with the lancing device to assist the flow of blood. Continue to press the cap against the site for a few seconds to allow blood to come to the surface.

Yes. If you are traveling outside of the country, you may be eligible for a loaner. In an emergency, you can usually receive a replacement pump within 24 hours. Please call the Accu-Chek hotline for details.

Browsers: Microsoft Internet Explorer 9 (Windows), Microsoft Edge, Firefox 16 (Windows), Chrome 23 (Windows), Safari 5.0 (Apple iOS) Operating Systems: Apple OS 10.8 and above, Microsoft Windows 7 (32 bit) and above, Microsoft Vista SP 2 (32 bit)

Like other electronic and communications equipment, the Bluetooth service on the Accu-Chek Combo system must be switched off for the pump and meter if directed by the airline. While the Bluetooth service is off, the Accu-Chek Spirit Combo insulin pump can be operated independently of the Accu-Chek Aviva Combo meter.   To turn Bluetooth service off on the Accu-Chek Spirit Combo insulin pump, go to the Bluetooth Settings menu. On the Accu-Chek Aviva Combo meter, go into the Settings menu, then Meter, then Bluetooth. Follow the instructions given on the screen.

Water sports and heavy sweating can affect the infusion set’s adhesive pad – try using an extra water-permeable adhesive patch (like Tegaderm™ or Opsite™ IV3000™) to give your site extra security. Sandwich technique: Cleanse the skin using an adhesive wipe, allow to dry, apply a sterile dressing, insert the set into the dressing, cover the set with another sterile dressing to “sandwich” the infusion set.

An E4 displays on the meter, indicating not enough blood was drawn into the test strip for measurement or blood was applied after the test had started. You should discard the test strip and repeat the blood sugar test. 

The barometric pressure during operation should be 50 to 106 kPa (500 to 1060 mbar). That means the theoretically allowed altitude range for the Accu-Chek Spirit Combo insulin pump is 5.643 meter to -360 meter.

The major improvements of the Accu-Chek FastClix lancing device when compared to the Accu-Chek Multiclix lancing device are: 1-Click action: Prime and release in one step by pressing the release button only once Intuitive lancet change by sliding the lever back and forth Easy penetration depth setting by rotating the cap located at the end of the lancing device Smaller in size than the Accu-Chek Multiclix lancing device for more convenience

It is possible to use the Accu-Chek Spirit Combo insulin pump during air travels. However there are some aspects which need to be considered: Please disconnect your infusion set during take-off and landing. Rapid and extreme changes in air pressure, for example in an air plane that is taking off or landing can influence insulin delivery, especially if there are air bubbles in the cartridge or tubing. Turn off Bluetooth communication between pump and meter to ensure flight safety instructions.

The Accu-Chek Combo system complies with specific absorption rate (SAR) limits in Canada and the U.S. to eliminate any health hazards. The SAR limit for mobile phones and devices of this type is 1.6 W/kg.1 The average SAR level of exposure from the Accu-Chek Spirit Combo insulin pump is 0.00089 W/kg.   1Federal Communications Commission. Radio Frequency Safety. Available at: www.fcc.gov/oet/rfsafety/sar.html. Accessed June 22, 2015.

The Accu-Chek Aviva Combo meter uses 3 AAA (1.5V) alkaline batteries.

Early occlusion detection is an important factor for safe and effective insulin pump therapy. An occlusion is an unexpected event where the flow of insulin from a pump into the subcutaneous tissue is blocked. The patient is typically not aware that an occlusion has occurred. Due to missed insulin, a malfunction can often result in elevated bG levels, which if undetected can lead to hyperglycemia or Ketosis with the risk for the development of life threatening Diabetic Ketoacidosis (DKA).1   With its faster occlusion detection, the Accu-Chek Combo system may help to reduce the severity of hyperglycemia and minimizes the risk of ketoacidosis resulting from occlusions.   1Guilhem I et al., Technical risks with subcutaneous insulin infusion. Diabetes Metab 2006, Vol. 32, p. 279 – 284.

Battery life depends on Accu-Chek Spirit Combo insulin pump use, including daily insulin requirements, frequency of delivery and backlight usage.   For example If used in a typical usage pattern of 50 Units / day using U100 insulin and normal operating temperature (23 °C ±2 °C [73 °F ±4 °F]) the battery life is approximately: Alkaline: 70 days for Bluetooth ® off; or 30 days for Bluetooth ® on Lithium: 200 days for Bluetooth ® off; or 80 days for Bluetooth ® on NiMH: 100 days for Bluetooth ® off; or 40 days for Bluetooth ® on

An insulin pump is designed to deliver insulin continuously under the surface of the skin. It may also be referred to as continuous subcutaneous insulin infusion or CSII. A pump helps keep blood glucose levels as close to normal as possible. A landmark scientific study showed that maintaining blood glucose levels at or near normal levels greatly decreases the likelihood of complications from diabetes.1   1Diabetes Control and Complications Trial Research Group. The effect of intensive treatment of diabetes on the development and progression of long-term complications in insulin-dependent diabetes mellitus. New Engl J Med. 1993;329:977-986.

The Accu-Chek Spirit Combo insulin pump uses 1 AA battery (LR6 1.5 V AA alkaline, FR6 1.5 V AA lithium or 1.2 V rechargeable NiMH HR6 AA). You must select the correct battery type in the insulin pump setup when you replace your battery.   Do NOT use carbon-zinc, nickel-cadmium (NiCd) or super heavy duty batteries.

The Accu-Chek Aviva Combo meter offers simple 1-time coding. You'll see that the red-and-white test strip package includes a black code key. Your meter should already have a black code key inserted. Just leave it in place. Your meter is already coded.

No. The Accu-Chek Spirit Combo insulin pump uses a sterile, single-use 3.15 mL plastic cartridge. This provides the flexibility to choose the brand of U100 insulin you want to use.

You can use U100 rapid-acting insulin.

Yes, this is possible. Click on the button "Display Options" and select the desired data types.

Yes, depending on the pump system, data can be downloaded via Accu-Chek Smart Pix/Accu-Chek Realtyme-Cable/USB-Cable and then imported to into the online portal.

Yes, depending on the blood glucose meter, data can be downloaded via Accu-Chek Smart Pix/Accu-Chek Realtyme-Cable/USB-Cable and then imported to into the online portal.

The Accu-Chek Aviva Nano blood glucose meter automatically recognizes Accu-Chek Aviva control solutions, so running a control test is easier than ever. First, wipe the tip of the control bottle. Then put the meter on a flat surface, insert the test strip, and squeeze a drop of the control solution onto the front edge of the test strip. A result appears with a flashing “L”. Press one of the arrow keys once to indicate a Level 1 control test or twice to indicate Level 2. Press the ON/OFF button to set the level in the meter. The control result and “OK” alternate in the display if the result is in range. 

Your meter comes with the batteries already installed and a preset time and date. You may need to change the time to match your time zone or, if you live in a state that observes daylight saving time, to reflect the time change. Press and release the On/Off button to turn the meter on. The flashing test strip symbol appears. Press and hold the On/Off button again until "set-up" appears in the display. Press and release the arrows to decrease or increase the hour. Press and release the On/Off button to set the hour. The minutes flash. Repeat steps 3 and 4 to set the minutes, AM/PM, month, day and year. The flashing field is the one you are changing. Once you set the correct time and date, press and hold the On/Off button until the flashing test strip symbol appears.

The Accu-Chek Softclix lancing device is small and easy to operate. Pull off the cap. Insert a new lancet into the lancet holder and push it in until it clicks. Press the cap on again until it clicks. Turn the rotatable cap to the desired penetration depth. Press the priming button down until it clicks. Press the lancing device firmly against the side of the fingertip. Press the yellow release button. After measuring your blood glucose, pull off the cap and slide the ejector forwards to remove the lancet.

If data from several Accu-Chek Blood glucose measurement systems of a patient are uploaded, they are visible in one view (they are summarized).

Insulin pumps are proven to be safe. They have been used by hundreds of thousands of people around the world for years. Today's technology has only served to make them even better. For example, the Accu-Chek Spirit Combo insulin pump performs over 9 million safety checks each day.

Yes, click on the Menu symbol on the upper left corner. You will see the "instructions" on the last row.

An additional internal battery supports the clock when the main battery is removed. You can leave the battery out of the meter for up to 72 hours and still retain the time and date. If you replace the battery within that time, the meter will ask you to verify the time and date the next time you turn it on. When you replace the main battery, the internal battery will automatically recharge. If you do not replace the battery within 72hours, the meter will retain the time and date that was stored immediately before the internal battery was depleted.

Click on "Profile", "Share my Data" then on "+ Add" and enter the name of the office and confirm with "ok."

Under "Reports" / "Settings Report"

The lancing device and lancet drums are available at many retail and online pharmacies. Please view list of retailers in your country for more details.